Coronavirus: Trafford Response, How You Can Give Help or Get Help Locally


There are different ways in which you can help people locally in Trafford throughout the COVID-19 outbreak, including:

‘Being a Good Neighbour’ – Join one of your local Mutual Aid Groups If you want to take part in informal volunteering/mutual aid you do not need to register with Thrive Trafford if you are interested in local community volunteering, such as shopping for a local neighbour. Visit the Mutual Aid page for advice and information on volunteering with an existing mutual aid group and for advice on setting up your own mutual aid group.

If you are assisting someone who is self-isolated, please remember to follow the necessary social distancing precautions.

What does volunteering for a mutual aid group involve? Groups organise their own activities in response to local community needs. Some tasks might include:

  • Leafleting and flyering to reach people who are isolated and to raise awareness of the group

  • Providing contact information for people to contact for support. A phone number is more useful for people who do not have internet access

  • Registering others to volunteer

  • Running errands, shopping or other activities self-isolated people cannot perform

  • Providing emotional support and contact for people who are self-isolating or struggling with the effects of the pandemic

How can I find my local mutual aid group? Mutual aid groups are springing up all over the UK. Covid Mutual Aid have an up to date map and list of local groups on their website: You can also register your own group on the site.

Volunteer through a Community-based Organisation Hub in Trafford In response to the outbreak we have been working closely with community leaders, VCSE and faith groups, the public sector and housing partners to coordinate community hubs for people who want to volunteer or donate to support people locally that are in need of more advanced on-going support throughout COVID-19. These are currently being set-up to support people living locally within different areas across Trafford.

As part of these community hubs, we are looking for people who would like to sign up as Trafford Community Response Volunteers to support residents and communities in their local area affected COVID-19. Examples of tasks you could undertake may include:

  • Staffing a phone line; taking calls from local residents, finding out what help they need and recording this

  • Coordinating & organising help and support for local residents

  • Information & Advice – signposting residents to local services that can help

  • Organising, distributing and delivering goods to the vulnerable or elderly e.g. food and toiletries

  • Supporting existing Voluntary and Community organisation services to run to meet the needs of local people

  • Low level maintenance such as changing a light bulb or fixing a fence

  • Offering to drive vulnerable or elderly residents to appointments or to pick up prescriptions where necessary

  • Offering counselling support over the phone

  • Donating resources or items

Thrive Trafford are coordinating the initial volunteer enquiries and will then be referring these and offers of donations to community hubs closest to the areas people have specified they can support.

Get Help Locally in Your Area for you or a friend or family member in need In light of Covid-19, Trafford Council on Monday 23rd March 2020 set up a central helpline 0300 330 9073 for people who need community support and which will be manned by Citizens Advice Trafford.

Donate items or resources If you are a resident or business that would like to donate any items, or resources as part of the Trafford Community Response to COVID-19 please get in touch with us on or call 0330 123 9766 and leave a voicemail.

Voluntary, Community & Social Enterprise (VCSE) & Faith Organisations If you are a Voluntary, Community, Social Enterprise (VCSE) organisation or Faith group and need additional volunteer support please contact us on

We have also put together a webpage of ‘Guidance for VCSEs’ around Coronavirus COVID-19 – Click Here for further details.

General rules for keeping safe and well whilst supporting your local community throughout the COVID-19 outbreak

  • Social Distancing – Don’t enter people’s houses – stay on the doorstep and keep 2 metres apart!

  • Be kind and respectful

  • Respect everyone’s privacy helping vulnerable people requires mutual trust e.g. don’t share any private information or contact details without consent from the individual.

  • Follow Public Health’s Guidance on infection control around COVID-19 Follow up to date information on @PHE_uk or visit the PHE website.

  • Self-isol